Analytics
Data-driven insights for better decision making
1,247
Total Tickets
94.2%
Resolution Rate
2.4h
Avg Response Time
4.8
CSAT Score
Ticket Volume Trend
Resolution Time Distribution
Tickets by Category
Team Performance
Detailed Analytics
| Metric | Current | Previous | Change | Target |
|---|---|---|---|---|
| Ticket Resolution Rate | 94.2% | 87.1% | +7.1% | 95% |
| Average Response Time | 2.4h | 2.8h | -14.3% | 2h |
| Customer Satisfaction | 4.8/5 | 4.5/5 | +0.3 | 4.5/5 |
| First Contact Resolution | 78.5% | 72.3% | +6.2% | 80% |
Settings
Configure your helpdesk preferences and system settings
Company Information
Helpdesk Settings
Auto-assign tickets
Automatically assign tickets to available agents
Email notifications
Send email notifications for ticket updates
SLA monitoring
Track and alert on SLA violations
